FLAT RATE $7 SHIPPING WITHIN CONTINENTAL U.S.
f.a.q.
SHIPPING, LOST AND MISSING ITEMS AND RETURNS
WHEN WILL MY ORDER SHIP?
Most orders ship within 3-5 business days via USPS Parcel Select and typically arrive in 3-7 business days. You will receive an e-mail when your order ships which will include a tracking number so you may track your order.
WHAT SHIPPING COURIER DO YOU USE?
USPS Parcel Select (3-7 days transit time). Larger orders may ship via ground (UPS, or FEDEX) (3-6 business days transit time).
DO YOU SHIP OUTSIDE THE U.S.?
At this time we only ship our soaps within the U.S.
WHAT ARE SHIPPING COSTS?
$7 FLAT RATE SHIPPING WITHIN THE CONTINENTAL U.S shipping to one address.
LOST, DAMAGED OR MISSING ITEMS FAQ If your package is lost or damaged or you are missing items, please contact us so we may assist you. E-mail us at sales@oliveanddewdrop.com and include your order number.
RETURNS, DAMAGE, AND ORDER ISSUES
DO YOU ACCEPT RETURNS?
Due to the personal nature of our handmade soaps we do not ACCEPT returns. However if you have any problems with your order, we are here to help, please contact us.
If your order arrived damaged, please include the order number, the name of the damaged products, the number of damaged items, and a few photos of the damaged items with your message. Doing so will help expedite the replacement process.
If you believe that a shipment from your order is missing or lost in transit, please send us a message that includes your order number along with a note detailing if you have received any other parts of your order.
When reaching out about an order or account issue, please include the order number or email address associated with the account.
Please e-mail all inquiries to: sales@oliveanddewdrop.com and we will respond as soon as possible.