FAQ

SHIPPING FAQ

WHEN WILL MY ORDER SHIP?

SOAP BARS ship within 1-2 business days via USPS First Class Mail or USPS Priority Mail and typically arrive in 3-5 business days. You will receive an e-mail when your order ships which will include a tracking number so you may track your order.
 
COLD PROCESS SOAP BAR FAVORS are made to order and are ready to ship in 4-6 weeks.  All soap favor orders are scheduled for production by party date.  This allows time for production of your soap favors to ensure they are perfect and also allows sufficient shipping transit time so they arrive well before your party! You will be prompted for your party date or need by date at check-out so we can ensure a prompt and timely delivery. We will notify you if there is insufficient time to complete your order to ensure a timely delivery.
 

WHAT SHIPPING COURIER DO YOU USE?

SOAP BARS ship USPS First Class Mail (3-5 days transit time) or USPS Priority Mail (2-3 days transit time). Soap Favors ship via USPS Priority Mail (2-3 days transit time). Larger orders may ship via ground (UPS, or FEDEX) (3-6 business days transit time).
 

DO YOU SHIP OUTSIDE THE U.S.?

At this time we only ship our soaps within the U.S.
 

WHAT ARE SHIPPING COSTS?

FLAT RATE U.S. SHIPPING IS $8.95 on all orders up to $40.  FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $40.
 
FREE LOCAL PICK-UP in Melbourne, FL.   We will contact you when your order is ready.

LOST, DAMAGED OR MISSING ITEMS FAQ

If your package is lost or damaged or you are missing items, please contact us so we may assist you.  E-mail us at sales@oliveanddewdrop.com and include your order number.
 

RETURNS

DO YOU ACCEPT RETURNS?

Due to the personal nature of our handmade soaps and custom soap favors, we do not
ACCEPT returns. However if you have any problems with your order, we are here to help, please contact us.